Order And Payments
Frequently Asked Questions
To place an order with DNC Wholesale simply contact us and let us know what lots/offers from our products page interest you and the quantities you would like to order, and provide us with your complete shipping address, so we may obtain an accurate shipping quote for your order.
We understand that many customers are just starting their businesses, so we try to make the ordering process as simple as possible. For that reason, DNC Wholesale does not require an actual registration or business license for customers to be able to purchase the wholesale merchandise we offer.
We currently accept Bank Wire Transfers, Direct Deposits, US Currency Cash, and US issued Credit Cards.
In general though, the industry works mostly with wire transfers as the main payment method, because of the large quantities of merchandise we work with, and to speed up the process. Wire transfers usually clear within 1-3 business days, and are more cost efficient for both our customers and us. Wire transfer fees usually cost a flat fee (ranging from $20-$30 depending on the customer’s bank), independently of the amount being transferred.
For new customers in the United States and small orders (under $1,000.00), we do accept credit cards, but a 4.25% processing fee would have to be added to the order. Also, credit card payments can take anywhere from 1 to 5 business days to clear in the account. Unfortunately, for international orders, or orders higher than $1,000.00, we would not be able to accept a credit card as a method of payment.
Unfortunately at this time we do not offer financing options.
With that being said, in order to provide new customers or customers who are just starting their business, the opportunity to obtain our wholesale products without having to make a large investment, we have several offers listed on our website for which we offer really small sample quantities.
Please check our Specials Page.
Unfortunately we aren’t able to accept PayPal as a payment method, because PayPal only releases funds when orders have been shipped. When working with liquidation merchandise, distributors and department stores require us to make the full payment upfront prior to shipping us the wholesale merchandise. For this reason we must work in the same manner, and would need the full payment upfront prior to shipping an order, as many times we may need to obtain more merchandise from the distributor/department store to fulfill an order.
Also, PayPal charges a percentage fee of the payment amount to process payments, and because we work with large quantities of items and consequently large amounts, their fees can add up to large sums.
Customers are welcome to place their orders while visiting us. But, we do not have orders ready, that a customer can simply take with them on their first visit. We only begin processing our customers’ orders once their payments are confirmed, as every customer may choose to order different quantities of different lot categories.
Unfortunately we are not able to accept returns or exchanges. To explain, the wholesale merchandise we offer consists mostly of closeouts and overstock merchandise from distributors and department stores. Closeouts are simply new items, department stores decide to remove from their stores for different reasons, as they need more space in their stores and warehouses for new merchandise coming in.
The reason these items are offered at such low prices (many times below their original cost) is that the department stores do not want this merchandise back. Therefore, the department stores and distributors we work with do not offer us refunds, credits, or returns, when we obtain this merchandise, and consequently as a condition to offer the best values on the market, we are unable to offer returns or exchanges.